Support with full context
A shared team inbox where every conversation has the complete customer picture. AI triages, routes, and enriches -so your team spends time helping, not searching.
Can’t access the new reporting dashboard
Question about event registration capacity
Re: Data export for annual review
Integration with student management system
Every ticket has the full picture
Not just a helpdesk. Every conversation connects to the CRM, events, campaigns, and intelligence layer automatically.
AI Triage & Routing
Incoming messages are automatically categorised, prioritised, and routed to the right team member based on content, sender history, and current workload.
Full Customer Context
Every conversation shows the complete relationship: CRM profile, engagement score, recent events attended, campaign interactions, and support history. No tab-switching.
Ticket Management
Convert conversations into trackable tickets with priority levels, SLA tracking, and assignment. Nothing falls through the cracks.
SLA & Response Tracking
Set response time targets and track performance. The system alerts when tickets approach their SLA threshold so your team can act before deadlines pass.
Support that builds intelligence
Every support interaction enriches the customer profile and feeds the intelligence layer. Support becomes a data source, not just a cost centre.
AI Reply Suggestions
AI drafts contextual responses based on the conversation, the customer’s profile, and your team’s previous answers to similar questions.
Health Score Impact
Every support interaction feeds the customer health score. Resolved quickly? Score improves. Escalated twice? The Intelligence Hub flags the risk.
Team Performance
Response times, resolution rates, customer satisfaction scores -all tracked automatically. See how your team is performing without manual reporting.
Profile Enrichment
Information shared during support conversations automatically enriches the contact profile. Preferences, issues, product feedback -captured and connected.
Connected to everything
Because the helpdesk is built into the platform, not integrated after the fact.
Support that makes your team smarter
See how every support interaction builds intelligence across your entire platform.